Shipping Policy
Effective Date: March 6, 2025
At Mod Citeino, we are committed to providing fast, reliable, and secure shipping for all orders placed through our website. This Shipping Policy outlines the details of our shipping practices, including processing times, shipping methods, fees, and more.
1. Shipping Locations
We currently ship to all locations within the United States. Unfortunately, we do not offer international shipping at this time. If you are located outside the United States and wish to inquire about shipping options, please contact us directly at info@modciteino.com.
2. Processing Time
Orders are typically processed and shipped within 1-3 business days from the time the order is placed. Please note that business days do not include weekends or holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
3. Shipping Methods and Delivery Times
We offer several shipping options to fit your needs. The available options and their estimated delivery times are as follows:
- Standard Shipping: Estimated delivery time of 5-7 business days.
- Expedited Shipping: Estimated delivery time of 2-3 business days.
- Priority Shipping: Estimated delivery time of 1-2 business days.
Delivery times are estimates and can be affected by external factors such as weather, holidays, and carrier delays.
4. Shipping Fees
Shipping fees are calculated at checkout based on the shipping method you select and the delivery address. Fees will be displayed before you complete your purchase, so you can review and confirm the total cost of shipping before finalizing your order.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your package’s progress directly on the shipping carrier’s website. If you encounter any issues with tracking your order, please contact us at info@modciteino.com.
6. Shipping Address
Please ensure that your shipping address is correct at the time of placing your order. Mod Citeino is not responsible for delays or delivery issues caused by incorrect or incomplete address information. If you realize that there is an error in your shipping address, please contact us immediately at info@modciteino.com to make the necessary corrections.
7. Lost or Damaged Shipments
While we make every effort to ensure that your order arrives safely, Mod Citeino is not responsible for lost, damaged, or stolen items during transit. If your order is lost or damaged, please contact us as soon as possible at info@modciteino.com. We will work with the carrier to resolve the issue and may offer a replacement or refund, depending on the circumstances.
8. Order Cancellations
If you wish to cancel your order, please contact us immediately at info@modciteino.com or (308) 221-2577. Once your order has been shipped, it cannot be canceled, but you may return it in accordance with our Return and Refund Policy.
9. Customer Support
If you have any questions or concerns regarding shipping or your order, our customer support team is here to assist you. Please contact us at:
- Email: info@modciteino.com
- Phone: (308) 221-2577
- Address: 109 S Erma Ave, North Platte, Nebraska (NE), 69101
Thank you for choosing Mod Citeino for your musical instrument needs! We are committed to providing you with a smooth, efficient, and reliable shopping experience.