🔁 Refund & Return Policy

Last updated: May 31, 2025

We want you to be completely satisfied with your purchase. Please read our policy carefully.

1. Eligibility for Returns

Returns are accepted within 14 days of delivery if:

  • The item is unused, in original condition, and in its original packaging

  • You have proof of purchase (order number, receipt, etc.)

2. Non-Returnable Items

  • Final sale or clearance items

  • Customized or personalized products

3. How to Request a Return

  • Email us at info@modciteino.com with your order number and reason for return

  • We’ll provide return instructions and a shipping address

  • Once the item is received and inspected, we’ll process your refund within 7–10 business days to your original payment method

4. Shipping Costs

Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.